Can I place an order over the phone?
That's fine, call us on 0161 737 7333 and one of our sales team will help you out.
I need some technical information on a product that is not listed in the description, what do I do?
Please Email us, call or click on chat and we will do our very best to help you, if we are unsure we will find out by either calling the manufacturer or checking with our technical department and then get back to you.
Can you deliver next day?
Yes we would be able to deliver next day providing we have all the items in stock and that you order before 1pm.
Something I‘ve ordered has not turned up yet?
Although we do quote a 2-4 day delivery there are rare instances where items may be out of stock and we are awaiting goods from the manufacturers. If this is the case we will endeavour to contact you to let you know. If no one has contacted you and your parcel has not arrived within the stated time please either go on line and in the my account section use the online tracking service , Email us or call the team who will be able to provide an estimated time of arrival.
Can I have my order delivered to a different address to my billing/card address?
Yes, go through the checkout procedure you will reach a delivery address field. This will automatically have your billing address field in. If you want to change the Delivery address just type in the preferred destination for your goods and move onto the next step.
Are Light Bulbs included with your light fittings?
Yes, some light fittings do come with light bulbs included in the price. Where they don't, you will find the lamps you need clearly indicated on the product detail page and in the product information.
Do Your Prices include VAT?
At www.thebulbco.com prices displayed are inclusive of VAT. To view prices excluding VAT, click into the product and it is displayed under the price including VAT.
Something I purchased has gone wrong or broken, what should I do?
First check to see if it is still within warranty. You can check in “My Account” on our website and look at your past orders to establish exactly when you purchased it. Next check the box or instructions (if you haven’t got them please check the website, as some items have the instruction leaflets as downloadable PDF files). Then Email us and tell us the details of the problem and we will instruct you what to do next. Please contact us BEFORE taking down fitted items as the manufacturer may require that an engineer sees the product-in-place before they will consider replacing or refunding it, as sometimes the problem can be easily fixed. We may also be able to offer a solution via email in some cases without the trouble of returning the goods.
I‘m not happy with the service I have received from TheBulbCo.com , what will you do about it?
We will try to put things right to your satisfaction. Please put your comments in writing - this is important as things can be misheard or misunderstood over the phone - and send them by fax, post or email using the details given on the “ Contact us” page. We will investigate your comments and contact you as soon as possible.